Operating in the specialized field of providing security services to ensure the safety of property and individuals, Nhat Viet Security Services Joint Stock Company always strives to invest in people to deliver emotionally enriching experiences.
Development of Service Mindset
After 17 years in the market, Nhat Viet has become a brand trusted by many partners. Not only does the company focus on providing services for partners, but it also invests deeply in human development with well-structured training programs for specialized skills and expertise.
Upon employment at Nhat Viet, each employee will engage in a Service Mindset training program to comprehend the services within the security sector, customer anticipations, and effective customer interaction techniques. Furthermore, they will receive training on how to develop heartfelt services and practice the procedures for delivering customer service effectively, thus augmenting the value of the experience offered by Nhat Viet.
A training course on Service Mindset organized by Nhat Viet
Mr. Nguyen Sy Duc, General Director of Nhat Viet, elucidated the rationale for the creation of the initial course titled Service Mindset, saying, “Nhat Viet is endeavoring to cultivate a customer service-oriented business culture to distinguish itself in the competitive landscape. Consequently, every Nhat Viet employee serves as a cultural ambassador, striving to enhance the company's image, service quality, and deliver an exceptional experience to consumers at all times. Customer satisfaction with the service indicates a favorable perception of Nhat Viet, significantly increasing the likelihood of recommendations to other businesses.
A course on fire prevention and rescue
Subsequent to the service attitude development course, Nhat Viet personnel will get periodic training in essential security abilities on a weekly and monthly basis. The company conducts fundamental first aid training classes, enabling personnel to acquire an essential understanding of primary first aid, identify various ailments, and understand first aid protocols. Annually, at the sites where Nhat Viet offers services, the company conducts training in fire prevention, firefighting techniques, and rescue operations.
Furthermore, alongside the mobile team—an elite security unit responsible for executing specialized and intricate operations—Nhat Viet also develops distinct training programs focused on martial arts proficiency, violence management, and security crisis resolution.
Nhat Viet's mobile, rapid response team
Nhat Viet is one of the few professional organizations in Vietnam authorized to train security professionals, having received approval for its curriculum and training program from the Police Department on Administrative Management of Social Order under the Ministry of Public Security.
Elevation of Experience
Nhat Viet Security has received several commendations from customers thanks to the establishment of a service-oriented culture among its workforce, resulting in effective measures. For instance, the genuine concern exhibited on a wet day at the MSB Dong Da branch or the retrieval of significant items and their return to the owner in Phu Lo (Soc Son, Hanoi).
A number of Nhat Viet employees received accolades from the District People's Committee as Excellent Workers in the local emulation initiative. The staff's honesty, sincerity, and meticulousness in even the minutest tasks have evoked emotional responses from customers about Nhat Viet Security's service.
Mr. Le Xuan Thinh, Nhat Viet Security Guard (left), was awarded the title of Excellent Worker of Ha Dong District 2023.
Alongside the commitment to delivering emotional experiences, Nhat Viet prioritizes the protection of customers' lives and property. Consequently, the company consistently procures insurance for property loss on behalf of clients and ensures people for partners throughout the service delivery term.
Nhat Viet is investing in personnel to improve customer experience, hence enhancing operational services. The company seeks new partners and is well equipped to further expand, develop, and solidify its position in the security service industry in Vietnam.
See more information about Nhat Viet here: https://dichvubaovenhatviet.tnpm.vn/