On December 27, TNPM was honored at the Asia – Pacific Excellent Brand 2025 awards program. The event reaffirmed the steadily improving quality of services delivered by Vietnamese enterprises, particularly in the relatively new field in Vietnam of high-rise residential building operations management.
“Operational Excellence" – The Core Foundation Creating TNPM's Service Value
Amid rapid urbanization, the demand for a professional, efficient, and resident-centric operations system has become increasingly critical. TN Property Investment and Real Estate Management Joint Stock Company (TNPM) identified early on a development path focused on depth of expertise, defined as “operational excellence."
According to TNPM, “operational excellence" represents a value system built upon people, resources, and operating processes that together create the highest combined value for service quality.
To achieve this, TNPM has implemented and continues to deploy a comprehensive range of solutions to enhance operational capacity. The company consistently improves the quality of management and operations services at high-rise residential complexes, ensuring standards of safety, hygiene, landscape management, and the stable operation of technical infrastructure. TNPM defines the human factor as the “heart" of its operational services. Its personnel are systematically trained to strengthen professional skills, service attitude, and sense of responsibility, with the aim of delivering better living experiences for residents. In parallel, the company applies technology to optimize resources and processes, moving toward efficient and transparent operations, reducing waste, and creating long-term value for both investors and residential communities.
According to TNPM's leadership representatives, residential building operations is a specialized service sector that requires a high level of professionalism, discipline, and persistence. Therefore, in pursuing “operational excellence," the company has adopted a long-term strategy that is translated into every action, every process, and every real-life experience of residents.
TNPM is a professional provider of property management and operations services across various real estate segments in Vietnam, under ROX Key Holdings (stock symbol: TN1), ranging from residential buildings and offices to commercial centers and industrial parks. The recognition of a Vietnamese enterprise operating in residential management services at a regional Asia - Pacific award demonstrates that domestic service standards are progressively approaching international benchmarks, while also reflecting the maturation of Vietnam's real estate management and operations sector.
Applying Technology to Enhance Customer Experience
TNPM identifies digital transformation and technology application as key pillars in enhancing customer experience and optimizing management efficiency. In this spirit, TNPM has researched and deployed the Timi+ application (the new version replacing the former Splus application) for the operation of high-rise residential buildings.
Timi+ is developed as an integrated technology platform, serving as a direct bridge between TNPM and residents. Through Timi+, residents can connect with TNPM's service system 24/7 and proactively book household technical services directly on the application—from repairs and equipment maintenance to in-apartment support services—with just a few simple steps. All requests are received and processed based on the criteria of being “timely, dedicated, and reliable."
With this orientation, Timi+ is expected to become a “daily companion" for residents, contributing to the safe, convenient, and efficient operation of residential apartments.
The research and deployment of the new “Timi+" application to replace Splus reflect TNPM's continuous efforts to listen to customers in order to identify better and more optimized service solutions through technology. The Asia – Pacific Excellent Brand 2025 award stands as well-deserved recognition of TNPM's persistent efforts.
In the coming period, TNPM will remain steadfast in its “operational excellence" orientation, further promote technology application, and place resident experience at the center, thereby contributing to improved urban living quality and making positive contributions to the sustainable development of Vietnam's real estate market.