​Electrical and plumbing issues in apartments often leave urban residents at a loss, especially when repairs are needed outside office hours. Responding to this reality, TNPM has launched TIMI—the comprehensively upgraded version of the SPlus application—digitizing the booking and tracking of in-apartment technical services to help residents stay proactive and enjoy greater peace of mind.

Finding Electricians and Plumbers in the “One-Tap" Era

When his water heater required maintenance in the past, Mr. Minh Quan, a resident of S Goldmark City, often spent considerable time searching online for technicians, carefully reading reviews to make a safe choice. “Sometimes I could find a technician, but I still worried whether the work would be done properly and whether it might affect the building's shared systems," he said.

Recently, home repairs have become much simpler for Mr. Quan. He only needs to open the TIMI app, submit a request, and wait for a response from the Management Board. The proposed solution and costs are clearly communicated from the outset, allowing him to arrange his schedule proactively and feel more assured. Technical tasks are carried out directly by the building management's in-house technical team—professionals who thoroughly understand the infrastructure and structural systems of the property. As a result, repairs are not only faster but also technically sound, minimizing potential risks in the future.

 
Finding electrical and plumbing repair services has become easier thanks to TIMI.

For many residents living in apartment complexes like Mr. Quan, electrical or plumbing incidents and minor breakdowns can be a significant inconvenience. Seeking external technicians, especially after hours, is time-consuming and carries risks related to quality and cost. Meanwhile, even a small technical error can affect the building's shared infrastructure.

Digital Transformation to Enhance Urban Living Experience

TIMI is a 24/7 resident assistant application that has just been comprehensively upgraded by TN Property Management (TNPM) from the familiar SPlus platform. The application synchronizes all data from SPlus while undergoing major improvements in interface and functionality, delivering a smoother and more user-friendly experience. Residents do not need to re-register accounts; all usage history and personal information remain intact, ensuring a seamless transition.

 TNPM technical staff inspecting the electrical system.

A standout feature of TIMI is its in-apartment technical service booking function. With just a few taps, residents can request repairs, track progress, and clearly understand costs directly on the app. Services include repair and maintenance of electrical and plumbing systems, in-apartment construction items such as waterproofing and painting, as well as repair and installation of interior furnishings and daily household fixtures.

According to a TNPM representative, TIMI is not merely a change in name or interface, but a comprehensive restructuring of the technology system to better meet operational and resident service needs.

“We believe technology must make residents' lives more convenient, not more complicated. TIMI is built on a legacy platform so that residents can use it in the most natural way," the representative said.

Currently, TIMI is being rolled out across five urban developments managed by TNPM, including S Goldmark City, GoldSeason, GoldSilk Complex, Terra An Hung, and La Casta. In addition to repair services, TNPM is also offering free in-apartment technical inspections at these projects, helping residents proactively identify and prevent risks at an early stage.

 TNPM focuses on investing in people, technology, and processes toward operational excellence.

After more than a decade in the market, TNPM has been recognized as one of the professional service providers in the property management industry. Leveraging advantages from the service ecosystem of ROX Key, TNPM delivers flexible management solutions encompassing technical services, security, cleaning, landscaping, and environmental management.

The company currently operates multiple high-rise residential projects with nearly 8,000 apartments. With the goal of “operational excellence," TNPM continues to invest in technology, people, and processes, viewing the development of digital platforms such as TIMI as a strategic step to enhance service quality and better meet the increasingly specific needs of residents and clients.

According to experts, as urban developments increasingly move toward smart operation models, the digitization of essential services such as in-apartment technical support is an inevitable trend. Beyond design and amenities, the way technical issues are received and handled is becoming an implicit benchmark for operational management quality and resident satisfaction—particularly in the high-end residential segment.