Urban complexes and high-rise residential buildings accommodate large populations sharing common infrastructure, therefore, security and safety issues are becoming major challenges that management boards must address.
Security issues that cannot be ignored
Currently, residents of urban complexes and condominiums face many security risks such as strangers entering freely, theft of assets—especially in dark or hidden areas—or the risk of fire and explosion. Beyond the risks of property loss, residents are even more concerned about personal safety. Issues such as fraud, disputes, or child safety need to be prevented or detected early.
Ensuring security and safety in a building is also an important standard for evaluating whether building management services are professional. The security staff and management board must ensure stability and order both inside and outside, preventing conflicts, social evils, street vending, and other activities that affect order and the appearance of the building.
In addition, the management board must ensure effective control of all residents and guests entering and exiting the building, and detect the presence of strangers to prevent potential harm to people and property.
Security monitoring at the operations center
Drawing from practical experience in managing and operating many urban complexes and residential buildings across the country, TNPM has strengthened the application of technology to reduce risks. According to the company, technologies are becoming increasingly advanced and have demonstrated clear effectiveness in the early detection of security and safety threats. For example, a smart access control system with multi-layered magnetic cards and AI facial recognition can completely prevent strangers from entering residential areas. Notably, the latest generation of facial recognition technology can operate accurately even under low-light and harsh weather conditions.
AI cameras and smart sensors equipped with machine learning algorithms are capable of analyzing behavior and immediately detecting abnormalities. This system not only provides alerts in case of theft risks but can also predict potential dangerous situations, thereby issuing early warnings to the security team.
The new-generation IoT fire prevention and firefighting system can detect smoke and abnormal temperatures in real time and send instant notifications via the resident application, shortening the response time from several minutes to just a few seconds, thus enabling timely and effective evacuation.
The asset management software system helps monitor the operation of technical equipment such as ventilation, cameras, sensors, and elevators, while also scheduling periodic maintenance.
Currently, TNPM has also applied the S-Plus platform in many projects, creating a transparent channel for feedback and complaint resolution, thereby preventing disputes from escalating. Furthermore, this application helps build a more connected residential community. As a result, conflicts are resolved in a more civilized and effective manner.
In general, technology can greatly support building operation management and enhance security and safety in condominiums. However, the role of human beings is indispensable. No matter how advanced the technology, the experience of operations managers—including sensitivity, practical problem-solving skills, and mastery of technology (developing scenarios and emergency response procedures for teams and technological systems)—is absolutely essential.
People – The core factor of the security system
Mr. Pham Quang Hung, Deputy CEO of Nhat Viet Security Service Joint Stock Company, a member company of TNPM, affirmed, “No technology can replace people. The factor that truly determines effective operation and real security still depends on experienced operations managers with broad vision and flexible problem-solving skills."
An excellent operations management team not only knows how to use technological systems but must also master them comprehensively. This requires mastery of many skills.
First, developing diverse and flexible security scenarios suited to specific situations. From handling fires, theft, and unauthorized intrusions to emergency evacuation plans, each scenario must be designed in detail with backup solutions. Experience shows that buildings with clear response scenarios can reduce losses by up to 60% compared to those relying only on natural reactions.
Second, establishing rapid and synchronized response processes between humans and technological devices. This includes creating a unified command system, clear task allocation, and ensuring information is communicated accurately and promptly to all relevant parties.
Third, providing specialized training for security staff and technical personnel so they thoroughly understand the operating principles of each monitoring and warning system. Only when they understand the “why" can they respond effectively in unexpected situations.
Fourth, the ability to utilize and analyze intelligent data from technology systems to predict risks and prevent them early. This not only optimizes resources but also shifts management from reactive to proactive prevention.
Regular training on security and safety for operations management teams
It can be seen that human sensitivity in observation, decisiveness in handling situations, and the ability to integrate technology effectively are what truly create a safe, civilized, and trustworthy living environment for residents of urban complexes and condominiums.
A professional condominium operations management unit will ensure high-quality services for residents and customers, while effective management services also help enhance property value.
From TNPM's experience, the most successful urban complexes and condominiums are not those with the most expensive technology, but those that achieve the perfect balance between investment in smart technology and a professional operations management team. When these two factors go hand in hand, they create a strong, sustainable security ecosystem capable of adapting to all future challenges.