Mixed-use buildings not only consist of residential apartments but also integrate shopping centers, office spaces, and various other amenities. This creates a demand for operating units with the capacity to meet the diverse needs of different user groups in terms of service quality, security, and convenience.
5 Key Considerations When Selecting an Operator for Mixed-Use Buildings
No longer just high-rise residential complexes, today's mixed-use buildings cater to every aspect of modern urban life-living, working, and leisure-through a wide range of on-site and surrounding amenities. This also presents considerable challenges for management and operation units.
Mixed-use buildings demand comprehensive and professional operational capabilities from their management units.
These buildings must serve a wide variety of users: residents, retail shoppers, business partners, and office workers. Each group has distinct expectations regarding service quality, security, and amenities.
In practice, many mixed-use buildings have encountered issues such as conflicts of interest between commercial and residential areas, infrastructure overload, and difficulty in allocating operational costs. These issues not only affect residents' quality of life but also negatively impact property value.
This demands that the operating unit possess comprehensive and professional capabilities to harmonize functional zones while maintaining consistent service quality for all user groups.
Mr. Le Cong Hoi – Technical Expert at TNPM – noted, “To select a suitable operating unit for a mixed-use building, the Management Board should consider five key criteria. These include: in-depth experience in managing complex spaces such as apartments, offices, and commercial zones; technical and technological capacity to support efficient operations, save energy, and enhance resident experience; transparent financial management to ensure clarity in revenues and expenditures, building trust with residents and investors; the ability to coordinate and resolve conflicts to maintain harmony in a multifunctional environment; and a professional team whose service quality is determined by proper training and a dedicated working attitude. Choosing an operator that meets all these criteria will contribute to improved operational quality and the sustainable value of the building.
TNPM's technically skilled and well-trained building staff at residential areas.
Investing in Operational Capacity for Breakthrough Growth
As a Vietnamese company engaged in operating mixed-use buildings since its inception, TN Property Management Joint Stock Company (TNPM)—a member of the ROX Key ecosystem (under ROX Group)—has focused on building core capabilities to become an outstanding “butler for the new era.
TNPM currently provides operation management services for 10 shopping malls, 6 high-rise residential projects, 30 low-rise housing complexes, 5 office buildings, 14 industrial parks, 381 security sites, and 295 cleaning service projects. The company is a trusted partner of Management Boards and Developers at numerous mixed-use high-rise buildings such as Kosmo Tay Ho, La Casta Tower, and The Terra An Hung. TNPM has also been selected as the operation manager for the Vân Hồ Interagency Zone.
Thanks to the diverse ecosystem of ROX Key, TNPM is capable of offering a wide range of flexible services that meet every customer need—cleaning, security, technical maintenance, landscaping, and environmental services.
Goldseason Residential Area, a Thanh Xuan-based project fully operated and serviced by TNPM.
Strong ties and synergistic value with other ecosystem members—such as TNTalent (human resources) and TNTech (technology)—enable TNPM to continuously enhance its team of experts, streamline its processes, and constantly upgrade its technology systems.
Inheriting the philosophy of “creating convenient and beneficial value for life from ROX Group, TNPM focuses on developing smart operation solutions centered around customer and resident experience. Every space under TNPM's management is designed with service quality and amenity connectivity in mind, providing residents and clients with peace of mind and the ability to fully enjoy everyday life.
Every year, hundreds of specialized training courses are conducted to update employee competencies in line with market demands. The company also pioneers the application of digital transformation solutions such as FM, S-Plus, Customer 360, Car Parking, and Smart Security systems. As a result, TNPM delivers high-standard operational services, offering comprehensive utilities with optimal value to clients and partners.
Additionally, TNPM is an experienced operator that collaborates with developers and management boards right from the handover stage, resolving issues between developers and residents and maximizing the potential of mixed-use facilities.
The company also plans to collaborate with international partners to standardize and upgrade its services, as well as train personnel to manage international-scale projects developed by foreign investors in Vietnam.
Customer listening activities and random audits will continue to be implemented as effective tools for monitoring service quality, helping the company improve its operations and provide timely support services tailored to residents' needs.
In the context of rapid urbanization, mixed-use buildings are becoming increasingly common, requiring professional management to maintain service standards, enhance property value, and promote sustainable development. A professional operation system not only meets current demands but also lays the foundation for the long-term development of the entire community.
Find out more about TNPM at: www.tnpm.vn