Amid the inevitable trend of digital transformation, ROX iPark has successfully implemented the SAP S/4HANA enterprise resource planning (ERP) system, marking a significant advancement in management and service delivery.
Management Capacity Improvement
ROX iPark Vietnam Investment Development Joint Stock Company (ROX iPark) has chosen one of the leading ERP solutions - SAP S/4HANA - to digitize its operations. This system fully integrates standard processes within the real estate industry and has been successfully implemented by many top corporations and real estate businesses worldwide and in the region. The successful implementation of the SAP S/4HANA enterprise resource planning (ERP) system marks a milestone for ROX iPark in achieving two key objectives: enhancing internal management and meeting the growing demands of customers.
Internally, the SAP S/4HANA integrated solution enables ROX iPark's management to access real-time information, make timely decisions, and optimize both time and costs. Specifically, the system offers comprehensive management of the real estate portfolio, which includes land, factories, offices, and related utilities. Key features include asset usage tracking (leased, vacant, or in need of renovation), asset lifecycle management, and subsystems for financial accounting, purchasing, and sales contract management, among others.
This integration has significantly optimized management and operating costs by incorporating tools such as maintenance management and asset status monitoring, ultimately enhancing the efficiency of industrial park operations.
With synchronized data management, ROX iPark can proactively plan resources, providing accurate data for strategic decision-making. This is especially crucial for a company with nearly 30 years of experience in industrial real estate development, overseeing a vast portfolio of nearly 3,000 hectares across 14 industrial parks from the North to the South of Vietnam.
Beyond standard processes at its member companies, the SAP S/4HANA ERP system at ROX iPark is integrated with additional software such as asset management (FM), customer relationship management (CRM), and smart industrial park management (T.SIE). This integration has greatly enhanced the digital capabilities of the entire system, from administration and business operations to customer care.
Customer Satisfaction Enhancement
With more than 500 customers across 22 countries and territories, ROX iPark has earned their trust through exceptional service, from consulting and customer care to operational management. Thanks to the SAP S/4HANA ERP system, the company can effectively monitor contracts, payments, renewals, and terminations. Customers receive detailed reports on payment progress, contract status, and overall management, ensuring transparency and timely updates that boost customer satisfaction.
In its pursuit of sustainable development, ROX iPark also leverages SAP S/4HANA to track the use of renewable energy and green initiatives within its industrial parks.
“Most of our customers are FDI enterprises, with a significant proportion of goods exported to markets such as Europe and the United States. Adhering to clean standards and production regulations is essential, especially for these exports. ERP allows ROX iPark to monitor environmental indicators like energy consumption, CO₂ emissions, and waste management. As a result, our customers benefit from operating in industrial parks that comply with ESG standards, aligning with the global trend toward sustainable development, said Ms. Nguyen Thi Bich Thuy, General Director of ROX iPark Vietnam Investment Development Joint Stock Company.
The implementation of the SAP S/4HANA ERP system represents not only a significant milestone in ROX iPark's digital transformation but also underscores its commitment to delivering added value to both customers and the community. With the advantages provided by this software, ROX iPark continues to strengthen its position as the leading industrial park developer in Vietnam, with a focus on innovation and sustainability in the years ahead.